We will send you an email as soon as we have completed your return, informing you whether a refund or exchange has been processed. This is usually within 3 working days of receiving your returned order.
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5-7 working days, depending on your payment method provider.
Make sure you let us know your invoice number, which items you have returned, and the delivery tracking number/s (i.e. from a collection service or courier).
The time it takes for your parcel to reach us varies according to which country you are returning it from. Please clarify this with your local operator. Please note that working days do not include weekends and bank holidays.
For more information with regard to our Refund and Exchanges Policy, please press here.